Xen Care Services

Xen Care Services is a home care agency based in Ipswich, in the Suffolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Ipswich office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a learning disability or autism and people with mental health needs. It is run by Support Haven. The agency has been registered since December 2020.

At its latest inspection, published September 2023, the CQC rated Xen Care Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Xen Care Services has not published its rates and has not yet told us what they are. Home care agencies in Suffolk with a rate on record typically charge about £30 an hour and £1,475 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 198 registered home care agencies in Suffolk. Others working the same area include Orwell East, Hearts of Care Agency and Emily Bray House, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.