Xen Care Services

Xen Care Services is a home care agency based in Ipswich, in the Suffolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Ipswich office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a learning disability or autism and people with mental health needs. It is run by Support Haven. The agency has been registered since December 2020.

At its latest inspection, published September 2023, the CQC rated Xen Care Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Xen Care Services has not published its rates and we are still collecting figures for Suffolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 198 registered home care agencies in Suffolk. Others working the same area include Clearly Care Ltd, Universal Care services Ipswich and Fame 24hour Care Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.