Hearts of Care Agency

Hearts of Care Agency is a home care agency based in Ipswich, in the Suffolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It Hearts of Care Agency Ltd. provides a range of care levels and services for those throughout England who need it. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with mental health needs. Its website lists hourly visits, live-in care, respite care and companionship without personal care. The agency has been registered since November 2022.

At its latest inspection, published July 2025, the CQC rated Hearts of Care Agency Inadequate, which means the CQC found the service performing badly and has taken enforcement action. Ratings can change after a new inspection, so read the CQC report before you decide.

Hearts of Care Agency has not published its rates and has not yet told us what they are. Home care agencies in Suffolk with a rate on record typically charge about £30 an hour and £1,475 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers and family app or online notes. Details like these come from the agency's own website and change, so confirm them when you call.

There are 198 registered home care agencies in Suffolk. Others working the same area include Orwell East, Emily Bray House and Safe and Sound Homecare Limited, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.