14 High Street

14 High Street is a home care agency based in Gillingham, in the Medway council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Gillingham office, which is our estimate rather than something the agency has told us. It is registered to care for people with a learning disability or autism. It is run by The Kent Autistic Trust. The agency has been registered since January 2011.

At its latest inspection, published June 2019, the CQC rated 14 High Street Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

14 High Street has not published its rates and we are still collecting figures for Medway. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 102 registered home care agencies in Medway. Others working the same area include Angels Care Solutions Limited, A.O.O Care Services Limited and Azure Care. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.