Helping Hands Truro

Helping Hands Truro is a home care agency based in St Austell, in the Cornwall council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its St Austell office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment. It is part of Midshires Care, which has 150 branches in England. The agency has been registered since January 2019.

At its latest inspection, published February 2020, the CQC rated Helping Hands Truro Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Helping Hands Truro has not published its rates and we are still collecting figures for Cornwall. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 111 registered home care agencies in Cornwall. Others working the same area include Home Not Hospital Southwest, Ourway Care Ltd and Promoting Independence South West. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.