Heart to Heart Home Care Agency

Heart to Heart Home Care Agency is a home care agency based in Norwich, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Norwich office, which is our estimate rather than something the agency has told us. It is registered to care for older people and people living with dementia. The agency has been registered since February 2017.

At its latest inspection, published February 2019, the CQC rated Heart to Heart Home Care Agency Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Heart to Heart Home Care Agency has not published its rates and we are still collecting figures for Norfolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 175 registered home care agencies in Norfolk. Others working the same area include Cera Norfolk, Fuchsia Homecare Norwich and NCC First Support - Northern. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.