Broadland Office

Broadland Office is a home care agency based in Norwich, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It Extra Hands is a family run business with over 100 staff, based locally within the Norfolk community. We’re a multi award-winning care company covering West Norfolk, North Norfolk, East Norfolk, Norwich and surrounding areas. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, respite care, end of life care and companionship without personal care. It is part of Extra Hands of Heacham, which has 2 branches in England. The agency has been registered since January 2011.

At its latest inspection, published June 2021, the CQC rated Broadland Office Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Broadland Office has not published its rates and has not yet told us what they are. Home care agencies in Norfolk with a rate on record typically charge about £29.66 an hour and £1,488 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: 15 minute visits, employs its carers, free assessment and 30 years operating. Details like these come from the agency's own website and change, so confirm them when you call.

There are 175 registered home care agencies in Norfolk. Others working the same area include Clark James HomeCare - Norwich, Purely Care and Zera Healthcare Ltd, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.