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CQC: Requires improvement

Caremark Norwich

Office: Unit 5, Baines Way, Bowthorpe Employment Area, Norwich, NR5 9JR

Home Care Costs in Norwich and Broadland.

Home care agency · Caremark

Photo from Caremark Norwich
From the agency's website
Hourly rate
£35
an hour, published by the agency, September 2026
Live-in care
Offered
price not published
CQC rating
Requires improvement
November 2023
Family reviews
None yet
be the first

Compare with a carer you choose through PrimeCarers

Caremark Norwich's stated rate
£35an hour

About £490 a week for two one-hour visits a day

Live-in care £1,488 a week

PrimeCarersA self-employed carer you choose
£18 to £25an hour

Typically £20, about £280 a week for the same visits

Your own carer could cost about £210 a week less, £10,920 over a year

Live-in care near Norfolk typically £1,050 a week.

See carers near Norwich
13 live-in carers on PrimeCarers within about an hour of Norfolk

PrimeCarers runs this site. Carers on it are self-employed and set their own rates. Every carer has had an enhanced DBS check within the last 2 years, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them.

About Caremark Norwich

Caremark Norwich is a home care agency based in Norwich, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It Home Care Costs in Norwich and Broadland. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, live-in care and companionship without personal care. It is part of Caremark, which has 56 branches in England. The agency has been registered since July 2016.

At its latest inspection, published November 2023, the CQC rated Caremark Norwich Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Caremark Norwich charges £35 an hour for hourly visits, a figure published on the agency's own website in September 2026. Two visits a day of an hour each comes to about £490 a week. That is about 18% above the typical hourly rate in Norfolk of £29.66.

On how it works, the agency says: free assessment. Details like these come from the agency's own website and change, so confirm them when you call.

There are 175 registered home care agencies in Norfolk. Others working the same area include Zera Healthcare Ltd, Purely Care and Your Priority Healthcare Limited, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.

Care offered

  • Hourly visits
  • Live-in care
  • Companionship without personal care

Experience with

  • Dementia

How they work

  • Free assessment

Read from the agency’s own website. Details change; check when you call.

Registered with the CQC for

  • Older people
  • Dementia
  • Younger adults
  • Learning disabilities
  • Mental health
  • Physical disabilities
  • Sensory impairment

Postcode districts covered

NR1, NR10, NR11, NR12, NR13, NR14, NR15, NR16, NR2, NR28, NR3, NR4, NR5, NR6, NR7, NR8, NR9

Read from the agency's website; ring to check yours.

Registration

Brand
Caremark
Registered with CQC
July 2016
Latest CQC rating
Requires improvement (November 2023)
Council area
Norfolk
Office town
Norwich
Read the full CQC inspection report

Rates

Rates depend on the time of day, the day of the week and what the visit involves. Always ask for the full price list.

Type of careRate
Hourly visits
£35 an hour
as of September 2026
From the agency's website
“£35 per hour Monday to Friday”
View on Caremark Norwich’s website
Weekend hourly rate
£39 an hour
as of September 2026
From the agency's website
“£39 per hour Saturday and Sunday”
View on Caremark Norwich’s website

For comparison, a self-employed carer through PrimeCarers charges £18 to £25 an hour, and live-in care near Norfolk is typically £1,050 a week.

Reviews

No reviews yet. If you know this agency, yours would be the first and would help other families.

Common questions about Caremark Norwich

How much does Caremark Norwich charge an hour?

Caremark Norwich charges £35 an hour for hourly visits (as of September 2026). Rates depend on the time of day, the day of the week and what the visit involves, so confirm the current price list with the agency.

Does Caremark Norwich offer live-in care?

Yes, Caremark Norwich lists live-in care among its services, but has not published a weekly price. Agencies in England usually charge £1,200 to £1,750 a week.

What is the CQC rating for Caremark Norwich?

The Care Quality Commission rated Caremark Norwich Requires improvement in November 2023. The full inspection report is on the CQC website.

Which areas does Caremark Norwich cover?

Caremark Norwich Home Care Costs in Norwich and Broadland. If your postcode is on the edge of that, ring and ask: most agencies will travel a little further for a regular package of visits.

Does Caremark Norwich care for people with dementia?

Yes. Caremark Norwich is registered with the CQC to care for people living with dementia.

Other agencies covering Norwich

Zera Healthcare Ltd

Norwich, NR3 · Covers this postcode
CQC: Not yet rated
Live-inDementia30 min visitsZera Healthcare
Rates not published
Area typical £29.66 an hour
No reviews yet
Or your own carer through PrimeCarers: £18 to £25 an hour
PrimeCarersAnother option

Choose your own carer in Norwich

Self-employed carers with their rate, experience and reviews on their profile. You pick who to talk to, and the same carer comes every time.

13 live-in carers on PrimeCarers within about an hour of Norfolk
Hourly visits
£18 to £25an hour
Live-in typically £1,050 a week

Purely Care

Norwich, NR6 · Covers this postcode
CQC: Requires improvement
Live-inDementia60 min visitsEmploys carersFocus Caring Services
Rates not published
Area typical £29.66 an hour
No reviews yet
Or your own carer through PrimeCarers: £18 to £25 an hour

See all 56 Caremark branches