Hales Group Ltd Swaffham

Hales Group Ltd Swaffham is a home care agency based in Swaffham, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Swaffham office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Hales Group, which has 24 branches in England. The agency has been registered since May 2023.

At its latest inspection, published November 2018, the CQC rated Hales Group Ltd Swaffham Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Hales Group Ltd Swaffham has not published its rates and we are still collecting figures for Norfolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 175 registered home care agencies in Norfolk. Others working the same area include Caring Together, Enable Healthcare Solutions Ltd and Phoenix Homecare (Norfolk) Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.