City Care Agency

City Care Agency is a home care agency based in London, in the Tower Hamlets council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It City Care Agency provides regulated home care and transport services across London and the UK. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, live-in care, 24-hour care, respite care and end of life care. The agency has been registered since December 2016.

At its latest inspection, published May 2023, the CQC rated City Care Agency Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

City Care Agency has not published its rates and has not yet told us what they are. Home care agencies in Tower Hamlets with a rate on record typically charge about £25 an hour and £1,613 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers, 24/7 on-call, free assessment, weekends cost more, bank holidays cost more, takes council-funded clients and takes nhs continuing healthcare. Details like these come from the agency's own website and change, so confirm them when you call.

There are 69 registered home care agencies in Tower Hamlets. Others working the same area include Tower Hamlets Reablement Service, Alternative Care Services Limited and Paradise Home Care Services Limited, 4 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.