Willowbrook

Willowbrook is a home care agency based in Washington, in the Sunderland council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Washington office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults and people with mental health needs. It is part of The Riverside Group, which has 3 branches in England. The agency has been registered since August 2016.

At its latest inspection, published May 2020, the CQC rated Willowbrook Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Willowbrook has not published its rates and we are still collecting figures for Sunderland. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 43 registered home care agencies in Sunderland. Others working the same area include Choice Care Services Limited, Housing & Care 21 Woodridge and KM Home Support. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.