Total Community Care

Total Community Care is a home care agency based in Telford, in the Telford and Wrekin council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Telford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists 24-hour care and same-day start. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since May 2014.

At its latest inspection, published September 2022, the CQC rated Total Community Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Total Community Care has not published its rates and we are still collecting figures for Telford and Wrekin. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

On how it works, the agency says: 480 minute visits, employs its carers, 24/7 on-call, weekends cost more, bank holidays cost more, charges for travel and takes direct payments. Details like these come from the agency's own website and change, so confirm them when you call.

There are 61 registered home care agencies in Telford and Wrekin. Others working the same area include Ideal Home Care, Supreme Homecare Limited and Helping Hands DCS, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.