Total Care Norfolk

Total Care Norfolk is a home care agency based in Downham Market, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Downham Market office, which is our estimate rather than something the agency has told us. It is registered to care for older people and people living with dementia. The agency has been registered since February 2020.

At its latest inspection, published July 2024, the CQC rated Total Care Norfolk Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Total Care Norfolk has not published its rates and we are still collecting figures for Norfolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 175 registered home care agencies in Norfolk. Others working the same area include Faith Community Healthcare, Carers Elite Limited and Fortress Care Services. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.