The Independence at Home Service

The Independence at Home Service is a home care agency based in Newcastle, in the Staffordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Newcastle office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Staffordshire County Council. The agency has been registered since May 2020.

The Independence at Home Service has not yet received a CQC rating. This is normal for a newly registered agency; the CQC usually inspects within its first year or so.

The Independence at Home Service has not published its rates and we are still collecting figures for Staffordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 168 registered home care agencies in Staffordshire. Others working the same area include Agincare UK Newcastle under Lyme, Optimal Healthcare Limited and Absolute Care 4U – Main Office. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.