Steps Support

Steps Support is a home care agency based in Newcastle upon Tyne, in the Gateshead council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Newcastle upon Tyne office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by RT Staffing. The agency has been registered since August 2019.

At its latest inspection, published November 2021, the CQC rated Steps Support Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Steps Support has not published its rates and we are still collecting figures for Gateshead. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 41 registered home care agencies in Gateshead. Others working the same area include Routes Healthcare (North East Limited), Seco Support (North East) and Newcastle. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.