Step One Services

Step One Services is a home care agency based in Newton Abbot, in the Devon council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Newton Abbot office, which is our estimate rather than something the agency has told us. It is registered to care for people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since March 2011.

At its latest inspection, published March 2023, the CQC rated Step One Services Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Step One Services has not published its rates and we are still collecting figures for Devon. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 140 registered home care agencies in Devon. Others working the same area include Unicare Devon, YourChoice Devon Ltd and CareRight. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.