Birmingham

Birmingham is a home care agency based in Wolverhampton, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Wolverhampton office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, 24-hour care, respite care, same-day start and end of life care. It is run by Serenity Homecare. The agency has been registered since October 2018.

At its latest inspection, published November 2020, the CQC rated Birmingham Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Birmingham has not published its rates and we are still collecting figures for Wolverhampton. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

On how it works, the agency says: employs its carers, 24/7 on-call, care within 24 hours, male or female carer on request, different languages and 19 years operating. Details like these come from the agency's own website and change, so confirm them when you call.

There are 123 registered home care agencies in Wolverhampton. Others working the same area include Charter Care - Caring for You, Vicarage Homecare Ltd and Woodford Homecare, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.