Norfolk Domiciliary Care Agency

Norfolk Domiciliary Care Agency is a home care agency based in Thetford, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Thetford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults and people with a learning disability or autism. It is part of Royal Mencap Society, which has 36 branches in England. The agency has been registered since October 2020.

At its latest inspection, published August 2022, the CQC rated Norfolk Domiciliary Care Agency Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Norfolk Domiciliary Care Agency has not published its rates and we are still collecting figures for Norfolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 175 registered home care agencies in Norfolk. Others working the same area include South Norfolk and Suffolk Domiciliary Care Agency, Utopia Care Limited and Premier Homecare. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.