PentaCare (West Suffolk)

PentaCare (West Suffolk) is a home care agency based in Bury St Edmunds, in the Suffolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Bury St Edmunds office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. It is part of Pentacare Services, which has 4 branches in England. The agency has been registered since March 2023.

At its latest inspection, published May 2026, the CQC rated PentaCare (West Suffolk) Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

PentaCare (West Suffolk) has not published its rates and we are still collecting figures for Suffolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 198 registered home care agencies in Suffolk. Others working the same area include Nurse Next Door Bury St Edmunds, FitzRoy Supported Living Suffolk and Hartewell Homecare. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.