Routes Healthcare (North East Limited)

Routes Healthcare (North East Limited) is a home care agency based in Gateshead, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Gateshead office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Routes Healthcare, which has 11 branches in England. The agency has been registered since December 2015.

At its latest inspection, published January 2023, the CQC rated Routes Healthcare (North East Limited) Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Routes Healthcare (North East Limited) has not published its rates and we are still collecting figures for Gateshead. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 41 registered home care agencies in Gateshead. Others working the same area include Prism Care (North East) CIC, Newcastle (Extra Care/Homecare) and Boomerang Healthcare Ltd, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.