ROC Support Network

ROC Support Network is a home care agency based in Newton Aycliffe, in the County Durham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Newton Aycliffe office, which is our estimate rather than something the agency has told us. It is registered to care for younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by ROC Support. The agency has been registered since July 2011.

At its latest inspection, published November 2021, the CQC rated ROC Support Network Outstanding, which means the CQC found the service performing exceptionally well. Ratings can change after a new inspection, so read the CQC report before you decide.

ROC Support Network has not published its rates and we are still collecting figures for County Durham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 60 registered home care agencies in County Durham. Others working the same area include Care Matters (Homecare) Limited Darlington, Dale Care Durham and Second to None Care Ltd, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.