Pro-Help Limited

Pro-Help Limited is a home care agency based in Leicester, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Leicester office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, live-in care, sleeping nights and companionship without personal care. It is run by Pro-Help. The agency has been registered since March 2019.

At its latest inspection, published June 2021, the CQC rated Pro-Help Limited Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Pro-Help Limited has not published its rates and has not yet told us what they are. Home care agencies in Leicester with a rate on record typically charge about £25.79 an hour and £1,325 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers, 24/7 on-call and free assessment. Details like these come from the agency's own website and change, so confirm them when you call.

There are 158 registered home care agencies in Leicester. Others working the same area include Crystal Care Service (Leicester), Aspire UK and 12 The Crescent, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.