Portland Domiciliary Service

Portland Domiciliary Service is a home care agency based in Crook, in the County Durham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Crook office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability and people with a learning disability or autism. It is run by Bondcare. The agency has been registered since November 2011.

At its latest inspection, published January 2024, the CQC rated Portland Domiciliary Service Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Portland Domiciliary Service has not published its rates and we are still collecting figures for County Durham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 60 registered home care agencies in County Durham. Others working the same area include Dale Care Durham, Second to None Care Ltd and Care Matters (Homecare) Limited Darlington, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.