Phoenix Care

Phoenix Care is a home care agency based in Telford, in the Telford and Wrekin council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Telford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Phoenix Care 91. The agency has been registered since August 2021.

At its latest inspection, published June 2025, the CQC rated Phoenix Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Phoenix Care has not published its rates and we are still collecting figures for Telford and Wrekin. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 61 registered home care agencies in Telford and Wrekin. Others working the same area include Brown Clee Care, Woodhall Support Services Ltd and Firstcall 247 Limited (Telford). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.