Phoenix Bespoke Support

Phoenix Bespoke Support is a home care agency based in Brighton, in the Brighton and Hove council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Brighton office, which is our estimate rather than something the agency has told us. It is registered to care for people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. It is run by Phoenix (Bespoke Support). The agency has been registered since May 2012.

At its latest inspection, published November 2022, the CQC rated Phoenix Bespoke Support Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Phoenix Bespoke Support has not published its rates and we are still collecting figures for Brighton and Hove. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 53 registered home care agencies in Brighton and Hove. Others working the same area include White Heart Care Services, SCC Agency Ltd (trading as South Coast Care) and Caremark (Mid Sussex and Crawley). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.