Outreach

Outreach is a home care agency based in London, in the Waltham Forest council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Certitude, which has 6 branches in England. The agency has been registered since December 2025.

At its latest inspection, published January 2020, the CQC rated Outreach Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Outreach has not published its rates and has not yet told us what they are. Home care agencies in Waltham Forest with a rate on record typically charge about £22.50 an hour and £1,500 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 57 registered home care agencies in Waltham Forest. Others working the same area include Right At Home Loughton, Redbridge & Waltham Forest, The Oak Foundation and Care Nexus, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.