Ontime Response Healthcare Ltd Norfolk

Ontime Response Healthcare Ltd Norfolk is a home care agency based in King'S Lynn, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It We provide high-quality domiciliary care services individually tailored to your needs in Norfolk, West Sussex, Milton Keynes, and surrounding areas. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment. Its website lists hourly visits, live-in care, sleeping nights, respite care and hospital discharge. It is part of Ontime Response Healthcare, which has 3 branches in England. The agency has been registered since August 2023.

At its latest inspection, published April 2026, the CQC rated Ontime Response Healthcare Ltd Norfolk Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Ontime Response Healthcare Ltd Norfolk has not published its rates and has not yet told us what they are. Home care agencies in Norfolk with a rate on record typically charge about £29.66 an hour and £1,488 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers, 24/7 on-call, care within 24 hours and free assessment. Details like these come from the agency's own website and change, so confirm them when you call.

There are 175 registered home care agencies in Norfolk. Others working the same area include Kings Lynn Supported Living, Estuary House Ness M Care Services Norfolk and Caring Together, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.