Main office

Main office is a home care agency based in Rochester, in the Medway council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Rochester office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment. It is run by Help at Home (Medway). The agency has been registered since July 2018.

At its latest inspection, published May 2021, the CQC rated Main office Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Main office has not published its rates and we are still collecting figures for Medway. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 102 registered home care agencies in Medway. Others working the same area include Lauriem Bellerphon House (EC), 121 Rochester Avenue and London Care (Rochester). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.