Home Instead

Home Instead is a home care agency based in Newport, in the Telford and Wrekin council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Newport office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, live-in care, sleeping nights, respite care and end of life care. The agency has been registered since September 2012.

At its latest inspection, published January 2020, the CQC rated Home Instead Outstanding, which means the CQC found the service performing exceptionally well. Ratings can change after a new inspection, so read the CQC report before you decide.

Home Instead has not published its rates and we are still collecting figures for Telford and Wrekin. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

On how it works, the agency says: 60 minute visits, employs its carers and home instead. Details like these come from the agency's own website and change, so confirm them when you call.

There are 61 registered home care agencies in Telford and Wrekin. Others working the same area include Supreme Homecare Limited, Cera Black Country and Worcester and Beaumaris Healthcare Limited, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.