Highlea Care Limited

Highlea Care Limited is a home care agency based in Shildon, in the County Durham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Shildon office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of National Care Group, which has 13 branches in England. The agency has been registered since April 2015.

At its latest inspection, published January 2026, the CQC rated Highlea Care Limited Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Highlea Care Limited has not published its rates and we are still collecting figures for County Durham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 60 registered home care agencies in County Durham. Others working the same area include Dale Care Durham, Care Matters (Homecare) Limited Darlington and Second to None Care Ltd, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.