Hales Group Ltd Waveney

Hales Group Ltd Waveney is a home care agency based in Lowestoft, in the Suffolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It Covers North East, Newcastle, Tyne and Wear, Humberside and Lincolnshire, Hull, Grimsby, Scunthorpe, Lincolnshire, Yorkshire, Leeds, Bradford, Doncaster, Rotherham, Huddersfield, Sheffield, East Anglia, Norwich, Ipswich, Swaffham, Peterborough, Huntingdon, Hertfordshire, Lowestoft, Wickford, Worcestershire, Manchester. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Hales Group, which has 24 branches in England. The agency has been registered since May 2022.

At its latest inspection, published May 2026, the CQC rated Hales Group Ltd Waveney Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Hales Group Ltd Waveney has not published its rates and has not yet told us what they are. Home care agencies in Suffolk with a rate on record typically charge about £30 an hour and £1,475 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 198 registered home care agencies in Suffolk. Others working the same area include Levington Court, 124 Denmark Road and Heritage Care At Home Ltd (HCH), 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.