Hales Group Ltd Waveney

Hales Group Ltd Waveney is a home care agency based in Lowestoft, in the Suffolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Lowestoft office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Hales Group, which has 24 branches in England. The agency has been registered since May 2022.

Hales Group Ltd Waveney has not yet received a CQC rating. This is normal for a newly registered agency; the CQC usually inspects within its first year or so.

Hales Group Ltd Waveney has not published its rates and we are still collecting figures for Suffolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 198 registered home care agencies in Suffolk. Others working the same area include Waveney Home First, Kingsley Home Care Services Limited and Anchor Homecare Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.