Hales Group Ltd North East

Hales Group Ltd North East is a home care agency based in Gateshead, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Gateshead office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Hales Group, which has 24 branches in England. The agency has been registered since September 2020.

Hales Group Ltd North East has not yet received a CQC rating. This is normal for a newly registered agency; the CQC usually inspects within its first year or so.

Hales Group Ltd North East has not published its rates and we are still collecting figures for Gateshead. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 41 registered home care agencies in Gateshead. Others working the same area include Amazingly Care Ltd Gateshead, Official Care Newcastle and Newcastle (Extra Care/Homecare). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.