Hales Group Ltd Newcastle

Hales Group Ltd Newcastle is a home care agency based in Newcastle upon Tyne, registered with the Care Quality Commission to provide personal care to people in their own homes. It Covers Newcastle, Tyne and Wear, Humberside and Lincolnshire, Hull, Grimsby, Scunthorpe, Lincolnshire, Yorkshire, Leeds, Bradford, Doncaster, Rotherham, Huddersfield, Sheffield, East Anglia, Norwich, Ipswich, Swaffham, Peterborough, Huntingdon, Hertfordshire, Lowestoft, Wickford, Worcestershire, Manchester. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Hales Group, which has 24 branches in England. The agency has been registered since January 2023.

At its latest inspection, published July 2025, the CQC rated Hales Group Ltd Newcastle Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Hales Group Ltd Newcastle has not published its rates and we are still collecting figures for Newcastle upon Tyne. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 45 registered home care agencies in Newcastle upon Tyne. Others working the same area include Philip Parkinson Homecare Ltd, Newcastle (Extra Care/Homecare) and North East Supported Living Services, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.