Fortress Care Services

Fortress Care Services is a home care agency based in Kings Lynn, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Kings Lynn office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. It is run by Fortress Supported Living Services. The agency has been registered since August 2013.

At its latest inspection, published May 2022, the CQC rated Fortress Care Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Fortress Care Services has not published its rates and we are still collecting figures for Norfolk. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 175 registered home care agencies in Norfolk. Others working the same area include Orchard Healthcare (Norfolk) Ltd, Cera Care King's Lynn and Rest Assured Homecare (UK) Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.