Fortress Care Services

Fortress Care Services is a home care agency based in Kings Lynn, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Kings Lynn office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. Its website lists hourly visits, live-in care, respite care, end of life care and companionship without personal care. It is run by Fortress Supported Living Services. The agency has been registered since August 2013.

At its latest inspection, published May 2022, the CQC rated Fortress Care Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Fortress Care Services has not published its rates and has not yet told us what they are. Home care agencies in Norfolk with a rate on record typically charge about £29.66 an hour and £1,488 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: 15 minute visits, employs its carers, free assessment and 6 years operating. Details like these come from the agency's own website and change, so confirm them when you call.

There are 175 registered home care agencies in Norfolk. Others working the same area include Kings Lynn Supported Living, CorderCare Office and Caring Together, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.