Families Care

Families Care is a home care agency based in Leek, in the Staffordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Leek office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults and people with a physical disability. It is run by Mrs Paula Ann Shepherd. The agency has been registered since August 2019.

At its latest inspection, published August 2022, the CQC rated Families Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Families Care has not published its rates and has not yet told us what they are. Home care agencies in Staffordshire with a rate on record typically charge about £24.80 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 168 registered home care agencies in Staffordshire. Others working the same area include Home Instead Leek and Moorlands, Oak Priory and Crossroads Care Staffordshire, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.