Families Care

Families Care is a home care agency based in Leek, in the Staffordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Leek office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults and people with a physical disability. It is run by Mrs Paula Ann Shepherd. The agency has been registered since August 2019.

At its latest inspection, published August 2022, the CQC rated Families Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Families Care has not published its rates and we are still collecting figures for Staffordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 168 registered home care agencies in Staffordshire. Others working the same area include A.S.P.E.C.T.S Office, Umbrella Care (Midlands) Ltd and Home Instead Leek and Moorlands. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.