Heacham Office

Heacham Office is a home care agency based in Kings Lynn, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It Extra Hands is a family run business with over 100 staff, based locally within the Norfolk community. We’re a multi award-winning care company covering West Norfolk, North Norfolk, East Norfolk, Norwich and surrounding areas. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, respite care, end of life care and companionship without personal care. It is part of Extra Hands of Heacham, which has 2 branches in England. The agency has been registered since January 2011.

At its latest inspection, published October 2021, the CQC rated Heacham Office Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Heacham Office has not published its rates and has not yet told us what they are. Home care agencies in Norfolk with a rate on record typically charge about £29.66 an hour and £1,488 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: 15 minute visits, employs its carers, free assessment, male or female carer on request, 30 years operating and charges for travel. Details like these come from the agency's own website and change, so confirm them when you call.

There are 175 registered home care agencies in Norfolk. Others working the same area include Ontime Response Healthcare Ltd Norfolk, Kings Lynn Supported Living and Estuary House Ness M Care Services Norfolk, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.