Customized Community Support Ltd

Customized Community Support Ltd is a home care agency based in Willenhall, in the Walsall council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Willenhall office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. It is run by Customized Community Support. The agency has been registered since January 2023.

Customized Community Support Ltd has not yet received a CQC rating. This is normal for a newly registered agency; the CQC usually inspects within its first year or so.

Customized Community Support Ltd has not published its rates and we are still collecting figures for Walsall. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 83 registered home care agencies in Walsall. Others working the same area include Gracebrook Ltd, Kind Hearted Healthcare Limited and New Leaf Healthcare Services. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.