Complex Care Professionals

Complex Care Professionals is a home care agency based in Burnley, in the Lancashire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Burnley office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with a learning disability or autism. The agency has been registered since March 2021.

At its latest inspection, published January 2023, the CQC rated Complex Care Professionals Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Complex Care Professionals has not published its rates and we are still collecting figures for Lancashire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 262 registered home care agencies in Lancashire. Others working the same area include Home Instead Burnley, Routes Healthcare Burnley and Prosper Care. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.