Comfort Call-Stockton

Comfort Call-Stockton is a home care agency based in Billingham, in the Stockton-on-Tees council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Billingham office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, 24-hour care, hospital discharge, end of life care and companionship without personal care. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since July 2019.

At its latest inspection, published May 2021, the CQC rated Comfort Call-Stockton Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Comfort Call-Stockton has not published its rates and we are still collecting figures for Stockton-on-Tees. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

On how it works, the agency says: employs its carers and city and county healthcare group. Details like these come from the agency's own website and change, so confirm them when you call.

There are 41 registered home care agencies in Stockton-on-Tees. Others working the same area include Ther Ark Care Principles Ltd, Home Instead Cleveland and Yarm Office, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.