YourLife(Ponteland)

YourLife(Ponteland) is a home care agency based in Newcastle upon Tyne, in the Northumberland council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Newcastle upon Tyne office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability and people with a sensory impairment. It is part of Yourlife Management Services, which has 123 branches in England. The agency has been registered since July 2012.

At its latest inspection, published July 2023, the CQC rated YourLife(Ponteland) Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

YourLife(Ponteland) has not published its rates and we are still collecting figures for Northumberland. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 43 registered home care agencies in Northumberland. Others working the same area include Northumbria Supported Living Service, Lincoln Healthcare Group Limited and Great North Home Care Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.