Universal Care Services Hinckley

Universal Care Services Hinckley is a home care agency based in Hinckley, in the Leicestershire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It We now cover the Central region of the UK – including the Midlands, parts of the South and East Anglia. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, waking nights, respite care, end of life care and companionship without personal care. It is part of Clece Care Services, which has 50 branches in England. The agency has been registered since January 2014.

At its latest inspection, published February 2020, the CQC rated Universal Care Services Hinckley Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Universal Care Services Hinckley has not published its rates and has not yet told us what they are. Home care agencies in Leicestershire with a rate on record typically charge about £29.03 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: family app or online notes, free assessment, 22 years operating and clece care services. Details like these come from the agency's own website and change, so confirm them when you call.

There are 159 registered home care agencies in Leicestershire. Others working the same area include Voyage (DCA) Leicestershire, Homepeace Ltd and Dependable Care for You Ltd, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.