West London

West London is a home care agency based in Southall, in the Ealing council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Southall office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by True Quality Services. The agency has been registered since January 2018.

At its latest inspection, published July 2021, the CQC rated West London Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

West London has not published its rates and we are still collecting figures for Ealing. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 107 registered home care agencies in Ealing. Others working the same area include AUM Care Group (UK) Ltd, Care24Seven and London. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.