The Haven

The Haven is a home care agency based in Dudley, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Dudley office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Home Matters Supporting People. The agency has been registered since December 2016.

At its latest inspection, published July 2018, the CQC rated The Haven Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

The Haven has not published its rates and we are still collecting figures for Dudley. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 59 registered home care agencies in Dudley. Others working the same area include Langstone Community Support Services, Urban Care Systems Ltd and Advance Healthcare (Broad Meadow). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.