Support Horizons

Support Horizons is a home care agency based in Wokingham, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Wokingham office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, 24-hour care, companionship without personal care and younger adults. It is run by Support Horizons Community Interest Company. The agency has been registered since April 2011.

At its latest inspection, published February 2018, the CQC rated Support Horizons Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Support Horizons has not published its rates and we are still collecting figures for Wokingham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

On how it works, the agency says: 60 minute visits, employs its carers, 24/7 on-call, free assessment, 20 years operating, takes direct payments and takes council-funded clients. Details like these come from the agency's own website and change, so confirm them when you call.

There are 48 registered home care agencies in Wokingham. Others working the same area include AM Homecare Services Ltd, Priority Services4u and Goodoaks Homecare – Reading and Wokingham, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.