Star Service

Star Service is a home care agency based in Smethwick, in the Sandwell council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Smethwick office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Sandwell Metropolitan Borough Council. The agency has been registered since June 2016.

At its latest inspection, published April 2019, the CQC rated Star Service Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Star Service has not published its rates and we are still collecting figures for Sandwell. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 83 registered home care agencies in Sandwell. Others working the same area include Divine Care and Support Limited, Loving Care Companion and ASRA - Smethwick. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.