Serve Homecare

Serve Homecare is a home care agency based in Stevenage, in the Hertfordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Stevenage office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. It is run by Serve Home Care. The agency has been registered since July 2020.

At its latest inspection, published November 2022, the CQC rated Serve Homecare Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Serve Homecare has not published its rates and we are still collecting figures for Hertfordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 318 registered home care agencies in Hertfordshire. Others working the same area include Vincent Place, Knightingles Healthcare Limited and Rowan Tree. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.