Pulse@Home

Pulse@Home is a home care agency based in London, in the Hackney council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. It is part of Pulse Healthcare, which has 2 branches in England. The agency has been registered since June 2022.

At its latest inspection, published February 2020, the CQC rated Pulse@Home Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Pulse@Home has not published its rates and we are still collecting figures for Hackney. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 40 registered home care agencies in Hackney. Others working the same area include Ellea Nursing, Coyle Homecare and Direct Healthcare 24 Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.