Promise House

Promise House is a home care agency based in Coventry, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Coventry office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. It is part of Devine Care, which has 2 branches in England. The agency has been registered since September 2020.

At its latest inspection, published April 2023, the CQC rated Promise House Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Promise House has not published its rates and has not yet told us what they are. Home care agencies in Coventry with a rate on record typically charge about £25 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 123 registered home care agencies in Coventry. Others working the same area include Global Caring Coventry, UK Caring Services and Momo & Tarek Care Limited, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.