Promise Care Services Ltd

Promise Care Services Ltd is a home care agency based in Barking, in the Barking and Dagenham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Barking office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Promise Care Services. The agency has been registered since July 2017.

At its latest inspection, published September 2023, the CQC rated Promise Care Services Ltd Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Promise Care Services Ltd has not published its rates and we are still collecting figures for Barking and Dagenham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 143 registered home care agencies in Barking and Dagenham. Others working the same area include Ador Health-Care Services Ltd, Karia Befriending Care Agency and Metropolitan Care Services Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.