Phoenix

Phoenix is a home care agency based in Ringwood, in the Dorset council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Ringwood office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults and people with a learning disability or autism. It is part of The Lantern Community, which has 2 branches in England. The agency has been registered since December 2016.

At its latest inspection, published March 2019, the CQC rated Phoenix Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Phoenix has not published its rates and we are still collecting figures for Dorset. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 81 registered home care agencies in Dorset. Others working the same area include Burleys Home Care, Home Instead East Dorset & Blandford and Agincare UK Ferndown, 6 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.