Phoenix Care Support Services

Phoenix Care Support Services is a home care agency based in Romford, in the Havering council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Romford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since January 2020.

At its latest inspection, published April 2022, the CQC rated Phoenix Care Support Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Phoenix Care Support Services has not published its rates and we are still collecting figures for Havering. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 112 registered home care agencies in Havering. Others working the same area include Cornerstone Care Services Professionals Ltd, Main Office and Serenity Care Circle Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.